Loss Prevention & Business Advisory
Employee Conduct Advisory
Issues relating to employees are among the top matter in the agenda in boardrooms and among senior management of business organisations. Proactive approach in identifying and addressing the conduct issues is a vital management tool for the prevention of staff misconduct.
Forming part of the overall governance framework, implementation of conduct management framework can provide a systematic approach to help organisations in addressing conduct matters and demonstrating strong commitment of delivering good quality services to their customers. We provide solutions to business organisations to design and establish conduct management framework which covers product due diligence, sales practices and suitability, and compliant handling procedures.
Our approach in providing conduct advisory includes the following stages:
Enterprise-wide Conduct Management Framework:
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Our advisory team designs and implements enterprise-wide conduct frameworks to support the business processes in managing conduct issues.
Product Due Diligence
we advise the due diligence process for new products and services within the product governance frameworks to take conduct management into the product lifecycle, in particular during the process of design and distribution obligations.
Sales Practices and Suitability
Sales practices and suitability frameworks ensure the delivery of fair and suitable outcomes for customers. In case of regulatory requirement of identifying vulnerable customers, it is ensured that vulnerable customers are clearly defined and identified during the sales process and review readiness and compliance with the relevant industry codes of conduct and regulatory obligations from time to time.
Complaints Handling Procedures
We formulate complaints handling policies and procedures and implement an operational effectiveness of complaints handling in organisations to ensure that all complaints are properly addressed. Management oversight should identify the root causes of the complaints and formulate action plan for improvements to business processes and the products and services provided to customers.
Our solutions of managing conduct issues balance with the organisation’s strategic goals, and business values. We adopt the above methodology as the building blocks of supporting clients to design and implement an effective conduct management frameworks
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