Progress in the handling of banking complaints by the HKMA

The Hong Kong Monetary Authority (HKMA) announced today (12 August) the progress made in its handling of banking complaints received as at end-July 2022. Banking complaints include cases concerning general banking services and conduct-related issues.

In July 2022, 283 cases were received and the handling of 278 cases was completed. As at end-July, the handling of 953 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table